Frequently Asked Questions (FAQ)

Welcome to the Auto Retrofit FAQ. If you have a question that isn't answered below, please reach out to our customer support team.

1. Products & Compatibility

What does Auto Retrofit specialise in?

Auto Retrofit specialises in premium aftermarket automotive upgrades, including electric tailgate kits, Apple CarPlay/Android Auto integration, ambient lighting, dashcams designed to give your vehicle a modern factory-style upgrade.

Are your products genuine factory (OEM) parts?

Our products are high-quality aftermarket components designed for OEM-style fitment and integration. While they look, feel, and function like factory-installed equipment, they are independent aftermarket products and are not affiliated with or endorsed by original vehicle manufacturers.

How do I know if a product is compatible with my vehicle?

Most of our products are engineered for specific vehicle makes, models, model years, and trim levels. We strongly recommend verifying your vehicle specifications before placing an order. If you are unsure, contact our team with your vehicle make, model, year, and a photo of your dash or tailgate, and we will confirm fitment for you.

2. Installation & Technical

Do you offer professional installation services?

Yes! We work with a network of recommended third-party auto electricians and installation partners across major capital cities and regional areas throughout Australia.

Will installing your products affect my vehicle manufacturer warranty?

Our products are engineered to integrate safely into existing vehicle systems using OEM-style harnesses. However:

Manufacturer Warranty: Dealership warranty policies vary. It is your responsibility to check with your vehicle manufacturer or dealership regarding aftermarket additions.

3. Shipping, Delivery

Do you ship Australia-wide and internationally?

Yes, we offer Free Standard Shipping across all Australian states and territories (including VIC, NSW, QLD, WA, SA, TAS, ACT, and NT). Express post options are available at checkout.

How long will delivery take?

Standard Express/Courier (Australia): 2 – 5 business days for major metro areas; 3 – 7 business days for regional locations.
Tracking details are automatically emailed once your order is dispatched via Australia Post or other couriers

4. Ordering, Payment & Deposits

What payment methods do you accept?

All prices are listed in Australian Dollars (AUD) including GST. We securely accept:

Shopify Payments (Visa, Mastercard, AMEX)
PayPal
Direct Australian Bank Transfer

5. Warranty, Returns & Support

Do your products come with a warranty?

Yes! Unless stated otherwise, all new products purchased from Auto Retrofit come with a 1-Year Limited Warranty covering manufacturing defects and component failures under normal operating conditions. (Used or reconditioned parts carry a 3-month limited warranty).

What is your Return and Refund policy?

Change of Mind: We do not offer refunds for change of mind. Unopened and unused items may be eligible for store credit or exchange within 7 days of delivery (subject to a 20% restocking fee and return shipping costs).
Defective or Incorrect Items: If an item arrives damaged or faulty, contact us immediately with photo/video proof. Valid claims are covered under statutory consumer guarantees pursuant to the Australian Consumer Law (ACL) for repair, replacement parts, or full replacement.