(FAQ) Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What does Auto Retrofit specialise in?

Auto Retrofit specialises in high-quality aftermarket automotive upgrades, including electric tailgates, Apple CarPlay systems, and other convenience-focused enhancements designed to improve your driving experience.

2. Are your products compatible with my vehicle?

Most of our products are designed for specific makes and models to ensure perfect fitment and functionality. If you're unsure about compatibility, feel free to contact us with your vehicle details and we’ll assist you.

3. Do your upgrades look like factory-installed (OEM)?

Yes. Our products are designed with OEM-style fitment in mind, meaning they integrate seamlessly with your vehicle or look like original factory features.

4. Do you offer installation services?

Yes, we offer professional installation services in Melbourne and we have partners for installation all around Australia. Moreover, we can also provide guidance or instructions if you prefer to have the product installed by your own technician.

5. How long does installation take?

Installation time depends on the product and vehicle model.

6. Will installing your products affect my vehicle warranty or affect Road Worthy Condition?

Our products are designed to integrate safely with your vehicle’s existing systems. However, warranty policies can vary by manufacturer, so we recommend checking with your dealership if you have concerns. Some modifications may not be legal for road use in all Australian states or territories, it is your responsibility to ensure compliance with local laws and regulations.

7. Do you ship Australia-wide?

Yes, we offer shipping across Australia, including Melbourne, Sydney, Brisbane, Perth, Canberra, Tasmania and other states.

8. What payment methods do you accept?

All payments are processed in AUD. We accept common payment methods such as bank transfer, credit/debit cards, and other secure payment options.

9. Do your products come with a warranty?

Yes, all our products come with a warranty. Warranty terms may vary depending on the product, so please check the specific product listing or contact us for details.

10. What is your return and refund policy?

We accept returns and refunds, which you can find detailed on our return and refund policy page. Our policy also complies with Australian Consumer Law. If you receive a faulty or incorrect product, please get in touch with us and we’ll assist you promptly.

11. Can I install the product myself?

Some products can be installed DIY if you have the right tools and experience. However, we generally recommend professional installation to ensure optimal performance and safety.