Terms of service

Terms of Service

Auto Retrofit

Last Updated: 28 April 2026

1. Acceptance of Terms

By accessing, browsing, purchasing, or booking services with Auto Retrofit (“we,” “us,” “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not purchase our products or utilize our services.

2. Business Information

Business Name: Auto Retrofit
Address: 241 City Road, Southbank VIC 3006, Australia
Phone / Hotline: (03) 7049 4211
Email: support@autoretrofit.com.au
Currency: All transactions are processed in Australian Dollars (AUD).

3. Scope of Products & Services

We supply aftermarket automotive parts and accessories, as well as vehicle retrofit and upgrade services, including but not limited to:

Electric tailgate upgrade systems
Infotainment and technology integrations
Vehicle lighting and safety enhancements
Custom electronic and automotive modifications

All supply of products and installation services is subject to product availability and vehicle compatibility.

4. Customer Eligibility

By placing an order or booking an appointment, you represent that you are at least 18 years of age and legally capable of entering into a binding contract under Australian law.

5. Quotes, Orders, and Pricing

All written or verbal quotes are estimates based on the information provided by the customer.
Prices are listed in AUD and include Goods and Services Tax (GST) unless explicitly stated otherwise.
Final pricing for service installations may vary if undisclosed vehicle faults, prior modifications, or additional labor/parts are required to complete the installation safely.
We reserve the right to decline, modify, or cancel any order or booking at our reasonable discretion.

6. Payments & Billing

Full or partial deposit/payment may be required prior to dispatching products or commencing installation work.
We accept payment methods specified at checkout or in-store. Orders will not be dispatched, and service work will not commence, until payment has cleared in full.

7. Shipping and Delivery (Parts Only)

Estimated delivery dates are provided in good faith but are not guaranteed.
Auto Retrofit is not liable for freight delays caused by third-party courier services or unforeseen operational circumstances.
Risk of loss or damage to items passes to the customer upon dispatch, subject to non-excludable rights under Australian Consumer Law.

8. Workshop Installation Appointments (Direct Work)

Direct installations at our workshop are strictly by appointment only.
Customers must provide accurate vehicle details (Year, Make, Model, Series, and Trim level).
Vehicles presented for installation must be in a clean, safe, and workable condition.
Additional labor fees or service delays may apply if undisclosed pre-existing vehicle faults or aftermarket modifications interfere with the scheduled work.

9. Independent Installer Partner Network (Courtesy Service)

9.1 Referral Nature of Service

To assist customers in fitting our products, Auto Retrofit may maintain a network of independent third-party Auto Electricians and automotive installers ("Installer Partners") or refer customers to local technicians near their location. This installer network is provided strictly as a courtesy support service to facilitate local installation options.

9.2 Independent Contractor Status

All Installer Partners and recommended technicians operate as completely independent businesses. They are not employees, agents, franchisees, joint-venturers, or sub-contractors of Auto Retrofit. Auto Retrofit does not control, supervise, manage, or direct the operations, procedures, pricing, or workmanship of these independent businesses.

9.3 Exclusion of Liability for Third-Party Installers

Contractual Relationship: Any agreement, booking, quote, or transaction made for installation services is strictly a direct contract between the customer and the chosen independent installer.
Workmanship & Charges: Auto Retrofit assumes zero liability or responsibility for installer quotes, labor charges, scheduling delays, property damage, vehicle electrical damage, or faulty installation workmanship caused by third-party installers.
Warranty Claims: Product warranties provided by Auto Retrofit cover component failure only and do not cover labor costs incurred by third-party installers for installation, removal, re-installation, or troubleshooting of products.

9.4 Verification Responsibility

While we endeavor to refer qualified technicians, it remains the customer’s sole responsibility to verify the licensing, insurance, suitability, and quote of any independent installer before proceeding with installation work.

10. Cancellations, Returns, and Refunds

Appointment Cancellations: Requires a minimum of 24 hours' notice for workshop bookings. Deposits may be forfeited for late cancellations or failure to attend.
Change of Mind Returns: Handled in accordance with our separate Returns, Refunds & Warranty Policy. Change of mind returns are subject to approval, strict conditions, and a 20% restocking fee.
Statutory Rights: Nothing in this section limits your rights under the Australian Consumer Law for faulty, damaged, or incorrect goods.

11. Consumer Guarantees (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

For major failures with the service, you are entitled:

To cancel your service contract with us; and
To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

12. Warranty Terms

Workmanship Warranty: Installation services performed directly at our Auto Retrofit workshop are backed by a 12-month workmanship warranty from the completion date.
Product Warranty: Products supplied are covered by our standard 1-Year Warranty (New Parts) or 3-Month Warranty (Used/Reconditioned Parts), as detailed in our full Warranty Policy.
Warranty Exclusions: Warranty coverage strictly excludes:
- Normal wear and tear or cosmetic degradation.
- Misuse, neglect, accidental damage, or external environmental damage (water ingress, short circuits).
- Improper installation carried out by third parties or non-licensed technicians.
- Unauthorized vehicle modifications or tampering with supplied equipment.

13. Customer Responsibilities

When engaging Auto Retrofit, you agree to:

Provide truthful, accurate, and complete vehicle specifications.
Fully disclose any pre-existing electrical faults, mechanical issues, or prior aftermarket modifications.
Remove all valuables and personal belongings from your vehicle prior to handover.
Ensure your vehicle maintains valid registration and roadworthiness compliance required by state law.

Auto Retrofit is not responsible for loss of personal items or pre-existing undisclosed vehicle faults.

14. Compatibility & Road Legal Compliance

While we strive to ensure fitment accuracy, compatibility depends on individual vehicle specifications.
Certain custom electronics or modifications may require state-specific compliance or certification. It is the customer's sole responsibility to ensure that any installed modifications comply with local state transport regulations (e.g., VicRoads) and road safety standards.

15. Limitation of Liability

To the maximum extent permitted by applicable Australian law:

Auto Retrofit is not liable for indirect, incidental, special, or consequential damages, including loss of vehicle use, commercial loss, or loss of revenue.
Our total aggregate liability for any direct claim arising out of products or services provided shall not exceed the total amount paid by the customer for that specific product or service.
We accept no liability for damage resulting from customer misuse, incorrect self-installation, or third-party unauthorized installation.

16. Vehicle Storage and Uncollected Goods

Vehicles must be collected within the timeframe agreed upon completion of services at our facility.
A daily storage fee may be applied to vehicles left on our premises 3 days after notification of completion.
Uncollected vehicles left beyond a reasonable timeframe may be treated as uncollected goods and disposed of or dealt with in accordance with the Australian Consumer Law and Fair Trading Act 2012 (Vic).

17. Intellectual Property

All content, product descriptions, photography, branding, website design, and proprietary installation techniques remain the exclusive intellectual property of Auto Retrofit and may not be reproduced, copied, or distributed without express written permission.

18. Privacy Policy

We collect, handle, and store your personal information (such as name, contact details, vehicle information, and transaction history) strictly in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

19. Termination of Service

We reserve the right to decline, pause, or terminate services, orders, or bookings immediately if:

Required payments or deposits are not made.
Unsafe, illegal, or technically unfeasible requests are demanded.
Abusive, threatening, or inappropriate behavior is directed toward our staff.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will take effect immediately upon publication on our website. Your continued use of our services or website following any updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.