Shipping policy

(AR) Auto Retrofit
Website: https://autoretrofit.com.au/

Last updated: April 2026

At (AR) Auto Retrofit, we aim to deliver your order safely and efficiently across Australia. This policy outlines our shipping methods, processing times, delivery estimates, and tracking process.

Shipping Providers

We use trusted carriers, including:

Australia Post
Other trusted couriers service

The courier selected will depend on your location, order size, and delivery requirements.

Shipping Options

All price is in Australian Dollars (AUD)

We offer the following shipping options:

Standard Shipping (Free) – available on all orders over $499, otherwise we apply $19 Flat Rate for Standard Shipping
Express Shipping (Paid) – calculated at checkout

*We have right to make changes of shipping price and shipping options at any time without prior notice.

*Free Standard Shipping only for online retail order (not applicable to partnership trade pricing)

Order Handling Time

Orders are processed within 1–3 business days after payment is confirmed
Orders placed on weekends or public holidays will be processed on the next business day

Delivery Timeframes

Estimated delivery times after dispatch:

Standard Shipping (Free):

Metro areas: 7–10 business days
Regional areas: 10–14 business days

Express Shipping:

Metro areas: 1–3 business days
Regional areas: 2–5 business days

*Delivery times are estimates only and may vary due to courier delays, location, or peak periods.

Order Tracking

Once your order has been dispatched:

A tracking number will be sent to your email
You can track your parcel via the courier’s website

*If you do not receive tracking details within a reasonable time, please contact us.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us:

Email: support@autoretrofit.com.au

Hotline: +61 411 020 326

We will work with the courier to investigate and resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Orders shipped to incorrect addresses provided by the customer may result in delays or additional fees
We will assist where possible to arrange redelivery or correction