Privacy policy

Privacy Policy

(AR) Auto Retrofit
Website: autoretrofit.com.au
Last Updated: August 2026

1. Introduction

(AR) Auto Retrofit (“Auto Retrofit”, “we”, “our”, or “us”) is an Australian-based automotive products and services business.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, communicate with us, make a purchase, create an account, or otherwise use our products and services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

Full name
Email address
Phone number
Billing address
Shipping or delivery address
Order and purchase information
Vehicle information where relevant to a product or service enquiry
Account information if you create an online account
Communications, enquiries and customer service records
IP address, browser type, device information and website activity
Cookie identifiers and analytics information
Marketing preferences

Payment information may be collected and processed by our authorised third-party payment providers. We generally do not directly store your complete credit or debit card details.

3. How We Collect Personal Information

We may collect personal information when you:

Purchase a product or service
Submit an enquiry or contact form
Contact us by phone, email, social media or other communication channels
Create or use an online account
Subscribe to marketing communications
Participate in a promotion, offer or campaign
Browse or interact with our website
Provide information to us in connection with customer support

We may also receive information from third-party platforms and service providers where permitted by law.

4. Why We Collect and Use Your Information

We may collect, hold and use your personal information to:

Process, manage and fulfil orders
Arrange shipping, delivery, installation or other services
Process payments and refunds
Respond to enquiries and provide customer support
Manage customer accounts
Confirm product or vehicle compatibility
Improve our products, services and website
Maintain the security and functionality of our website
Analyse website traffic and customer behaviour
Prevent fraud and unauthorised transactions
Meet our legal, accounting and regulatory obligations
Send promotional or marketing communications where permitted and where you have provided any consent required by law

5. Cookies and Analytics

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure marketing performance and improve the customer experience.

These technologies may collect information such as your IP address, browser type, device information, pages visited, referral source and interactions with our website.

Some cookies may be provided by third-party services, including analytics, advertising, e-commerce and payment platforms.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

6. Third-Party Service Providers

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

E-commerce and website service providers, such as Shopify
Payment processors, such as Shopify Payments and PayPal
Shipping and logistics providers
Email and marketing platforms
Advertising platforms, including Meta and Google
Website analytics providers
IT, hosting and security providers
Professional advisers, such as accountants or legal advisers

Third-party providers may collect and process information in accordance with their own privacy policies and terms.

We do not sell your personal information to third parties.

7. Payment Information

Payments made through our website are processed using authorised third-party payment providers.

We do not generally receive or store complete credit or debit card information. Payment information is handled by the relevant payment provider in accordance with its security standards, terms and privacy practices.

8. Marketing Communications

Where permitted by law, we may use your contact information to send you information about products, services, promotions, special offers and other updates that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates or important information relating to your purchase.

9. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include secure website technology, access controls and the use of reputable third-party service providers.

However, no method of electronic transmission or data storage is completely secure, and we cannot guarantee absolute security.

10. Overseas Disclosure

Some of the third-party platforms and service providers we use may store, process or access personal information outside Australia.

The countries in which information may be processed will depend on the providers and services used by us from time to time.

Where required, we take reasonable steps in relation to overseas disclosures in accordance with applicable Australian privacy requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide products and services
Maintain customer and transaction records
Provide customer support
Meet accounting, tax and other legal obligations
Prevent fraud
Resolve disputes
Enforce agreements

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where required by law.

12. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact:

Email: support@autoretrofit.com.au

We may need to verify your identity before processing a request. In some circumstances, applicable law may allow us to refuse access or correction. If this occurs, we will provide an explanation where required.

13. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us at:

Email: support@autoretrofit.com.au
Phone: (03) 7049 4211

Please provide sufficient details about your concern so that we can investigate it.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children's Privacy

Our products and services are not specifically directed at children. We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, service providers or legal requirements.

The latest version will be published on our website, with the “Last Updated” date amended accordingly.

We encourage you to review this Privacy Policy periodically.