Refund policy

(AR) Auto Retrofit
Website: https://autoretrofit.com.au/

Last updated: April 2026

Overview

At (AR) Auto Retrofit, we are committed to supplying high-quality automotive accessories and parts. This policy outlines your rights regarding returns, refunds, and warranty in accordance with the Australian Consumer Law (ACL).

Change of Mind

We do not offer refunds for change of mind.

However, we may offer an exchange only under the following conditions:

Request is made within 7 days of delivery
Item is unused, uninstalled, and in original packaging
Proof of purchase is provided

Please note:

Customers are responsible for return shipping costs
Exchanges are subject to product availability
Any price difference must be paid

Faulty, Damaged, or Incorrect Items

If your product is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law (ACL).

Depending on the issue, we will offer one of the following solutions:

Replacement of the product
Exchange for a new item
Refund (where required under Australian Consumer Law, such as in the case of a major failure)

We do not offer refunds for change of mind.

If a return is required for assessment or replacement:

We will cover return shipping costs for verified faulty or incorrect items
We may request photos or videos of the issue for assessment

All claims will be reviewed on a case-by-case basis in accordance with Australian Consumer Law.

Warranty Coverage

New Parts
Covered by 1 years warranty unless stated otherwise

Used / Reconditioned Parts
Covered by 3 months warranty unless otherwise specified

This warranty covers:

Manufacturing defects
Faulty components under normal use

This warranty is provided in addition to your rights under the Australian Consumer Law.

Warranty Exclusions

The warranty does not cover:

Incorrect or improper installation
Normal wear and tear
Misuse, neglect, or accidental damage
Modifications or alterations
External damage (e.g. water ingress, accidents)

Installation Disclaimer

Our products are aftermarket automotive components.

Professional installation is strongly recommended
Damage caused by improper installation is not covered under warranty

Warranty Claims

To make a claim, contact: support@autoretrofit.com.au

Please include:

Order number
Description of the issue
Photos/videos

We will assess your claim and provide next steps.

Returns Process

We accept returns for defective and non-defective products, products must are in new unused condition, unopened in original packaging or have never been used. Return window is 7 days from the day customer received the products. Customer must pay for the return label. Restocking fee is applied at 20% of product price

To request an exchange or return, contact: support@autoretrofit.com.au

Returns must be approved before being sent back.