Refund policy

Returns, Refunds & Warranty Policy

(AR) Auto Retrofit
Website: https://autoretrofit.com.au/

Last updated: April 2026

1. Overview

At (AR) Auto Retrofit, we are committed to supplying high-quality electric tailgate upgrade kits and aftermarket automotive components. This policy outlines your rights regarding returns, exchanges, refunds, and warranty coverage in accordance with the Australian Consumer Law (ACL).

2. Change of Mind & Returns Policy

Refunds

We do not offer refunds for change of mind.

Exchanges & Non-Defective Returns

At our sole discretion, we may offer a product exchange or return for non-defective items on a case-by-case basis, provided all of the following conditions are met:

Timeframe: The request is submitted in writing within 7 calendar days of delivery.
Condition: The item is completely unused, uninstalled, undamaged, unopened, and in its original packaging.
Proof of Purchase: Valid proof of purchase (tax invoice or order number) is provided.

Terms & Fees for Non-Defective Returns & Exchanges:

Return Shipping: Customers are strictly responsible for all return shipping costs and shipping insurance.
Restocking Fee: Approved change-of-mind returns or exchanges are subject to a 20% restocking fee (calculated based on the original product purchase price).
Price Difference: Exchanges are subject to stock availability and must be for an item of equal or greater value. Any price difference and replacement shipping fees must be paid prior to dispatch.

3. Faulty, Damaged, or Incorrect Items

If your product arrives damaged, incorrect, or develops a defect under normal use, please contact us immediately. You are entitled to statutory remedies under the Australian Consumer Law (ACL).

Depending on the nature of the issue (minor vs. major failure under the ACL), Auto Retrofit will provide one of the following remedies:

Product repair or replacement parts
Full product replacement
Refund (where required under the ACL for a major failure)

Assessment Process:

Proof & Diagnostics: To evaluate your claim, we may request photos, video footage, diagnostic error logs, or installer notes demonstrating the issue.
Return Shipping for Defective Items: If a physical inspection is required, Auto Retrofit will cover or reimburse return shipping costs for verified faulty, damaged, or incorrect items.
Case-by-Case Review: All claims are reviewed in accordance with ACL requirements.

4. Warranty Coverage

Our warranty terms are provided in addition to your non-excludable rights under the Australian Consumer Law:

New Parts: Covered by a 1-year warranty from the date of purchase (unless explicitly stated otherwise).
Used / Reconditioned Parts: Covered by a 3-month warranty from the date of purchase (unless explicitly stated otherwise).

What Is Covered:

Manufacturing defects in materials or workmanship.
Internal electronic or mechanical component failure occurring under normal, intended operating conditions.

5. Warranty Exclusions

This warranty strictly does not cover:

Damage, fault, or failure resulting from incorrect, improper, or uncertified installation.
Normal wear and tear, cosmetic degradation, or routine service wear.
Misuse, neglect, abuse, or accidental damage.
Unauthorized modifications, tampering, or custom alterations.
External factors (e.g., water ingress, short circuits, vehicle collision, extreme weather exposure, or chemical contamination).

6. Installation Disclaimer

1. Aftermarket Nature & Professional Installation Requirement

Our products are aftermarket automotive components designed to enhance vehicle functionality. To maintain eligibility for warranty coverage on any Auto Retrofit product, installation must be performed by a qualified and licensed Auto Electrician or certified automotive professional.

2. Damage Caused by Improper Installation

Auto Retrofit accepts no liability or responsibility for product failure, operational malfunction, or damage caused—directly or indirectly—by improper, negligent, or uncertified installation. Any damage to the product, original vehicle wiring, vehicle computer system (ECU/BCM), electronic modules, or bodywork resulting from incorrect fitting or unauthorized modification is strictly excluded from warranty coverage.

3. Vehicle Manufacturer Warranty Disclaimer

Auto Retrofit takes no responsibility or liability for how the installation or operation of aftermarket components may affect, modify, or void your vehicle’s manufacturer warranty or third-party warranty policies. It is entirely the customer’s responsibility to seek advice and written confirmation from their authorized vehicle dealership or vehicle manufacturer prior to purchasing or installing any aftermarket component.

4. Statutory Consumer Guarantees

Nothing in this disclaimer excludes, restricts, or modifies any guarantees, rights, or remedies guaranteed to you by the Australian Consumer Law (ACL) that cannot be excluded by contract.

7. How to Make a Return or Warranty Claim

All returns and warranty claims must be pre-approved before any product is sent back to us.

Email us at support@autoretrofit.com.au with:
- Order number and proof of purchase
- Detailed description of the issue or return request
- Photos/videos showing the issue and the condition of the packaging/product
- Proof of professional installation (for warranty claims)
Our team will review your claim and provide return instructions if approved.
Once received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

8. Non-Returnable Items

We cannot accept returns or exchanges for:

Products that have been used, fitted, or installed (unless deemed faulty under ACL)
Items damaged due to misuse, neglect, or incorrect installation
Clearance, custom order, or final sale items (where explicitly stated prior to purchase)

9. Shipping Issues

If your order is lost in transit or arrives damaged, please contact us immediately upon receipt so we can lodge an inquiry with the carrier and dispatch a replacement or resolution.

10. Statutory Rights (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.